FIRST TIME
Please arrive 15 minutes prior to your class time to ensure we have enough time to get you set up properly for class.Wear something comfortable and easy to move in. Remember you’re about to sweat. We recommend eating a light snack at least an hour prior to class. Be sure to hydrate. Make sure you are drinking plenty of water prior to and after class to stay hydrated.
FAMILY/COUPLE MEMBERSHIP GUIDELINES
The Couple Membership applies to couples who reside in the same household. The Family Membership applies to family members who reside in the same household with a five person limit per Family Membership. Additional family members will require additional fees.
CHANGE IN MEMBERSHIP
If you want to change your membership, email a request to info@ethosathletic.com. The new membership will go into effect on the next billing cycle.
CANCELING YOUR MEMBERSHIP
A 30-day notice is required for all cancellations. Email your notice to info@ethosathletic.com.
ARE YOUR CLASSES FOR ALL LEVELS? WHAT IF I CAN’T DO EVERYTHING?
That’s the beauty of Ethos. You can ALWAYS take it at your own pace and control the intensity, speed, and resistance. Our coaches are highly trained in providing modifications for all fitness levels.
ARRIVING LATE + LEAVING EARLY
If you’re not signed in 3 minutes prior to class, we will give away your reservation to someone on the waitlist. If you’re running late, you must call the studio to hold your spot in class. In the cycle studio, to preserve the experience and respect our teammates – we do not allow late entries. If you must leave early, please let the instructor know.
HOW DOES THE WAITLIST WORK?
When someone cancels a reservation, the next person on the waitlist is automatically moved into the class and into the reservation that was canceled. You will receive an email immediately notifying you.
CANCELLATIONS
Any spot canceled within 12 hours of class time is considered a late cancellation and your account will be charged $10. If you no show for a reservation, your account will be charged $20. If you cancel your reservation more than 12 hours from class time, that credit will remain in your account for future use. Please contact our team by email at info@ethosathletic.com for late cancellations.
NO CELL PHONE POLICY
Class is a time to disconnect from the outside world and reconnect with yourself. Out of respect to the experience and your teammates, we do not allow cell phones in class or using your phone during class. If you are expecting an important call or need to be aware of any messages or communication, please leave your phone with the front desk team and they will monitor it for you.
DO YOU HAVE SHOWERS?
Yes, each shower is located in a private room for you to get ready in peace.
WHY DO YOU REQUIRE CYCLING SHOES?
We require that each rider clip into our pedals using cycling shoes. Clipping in allows you to utilize the full revolution of your pedal stroke and engage more of your muscles, which translates to a more effective workout. It also allows for a wider range of movement and increased safety.
WHEN DO CLASSES GO LIVE TO BOOK?
Booking for the upcoming Monday through Saturday opens every Saturday at 12 PM for Premium memberships and the following Sunday at 5 PM for all other memberships.
PREMIUM MEMBERSHIP PERKS
With a premium membership, you get priority booking (one day before the regular schedule release), free shoe rentals for cycle classes, and 5 guest passes. The cancellation window for premium members is 6 hours. Any spot canceled within 6 hours of class time is considered a late cancellation and your account will be charged $10. Please email info@ethosathletic.com for late cancellations.